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Forum Discussion

1638309's avatar
1638309
New member | Level 2
2 years ago

Getting charged every month but I never signed up for a subscription. How can I stop the charges?

Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
cancellations
Payments
CharlotteInnerChatter's avatar
CharlotteInnerChatter
New member | Level 2
2 years ago

I am having the same issue and am appalled at the inability to talk to anyone from Dropbox. I had a Dropbox Sign subscription which I cancelled. However, my card is still being charged for the monthly fee. When I try to access support it tells me I need a paid account to talk to anyone! This is ridiculous.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    I'm sorry to hear about your experience, CharlotteInnerChatter. 

     

    Since you mention you've already attempted to contact our support team, did you receive any ticket numbers that you can send me perhaps? I can take a look for you.

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