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Forum Discussion
Getting charged every month but I never signed up for a subscription. How can I stop the charges?
Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
Hello guys, hope you all are doing well.
So I'm posting this because it's been 2 months now that i'm being charged $20 (monthly) on my payoneer account and I don't even know which account they are charging me for.
I'd like to stop being charged each month but I can't contact support (I've already emailed them but didn't have an answer).
Please, help me
- Rich
Super User II
Valentin Z wrote:
So I'm posting this because it's been 2 months now that i'm being charged $20 (monthly) on my payoneer account and I don't even know which account they are charging me for.
I'm not familiar with Payoneer, but you may be able to use the credit card charge lookup tool to identify the account you're being charged for.
... I can't contact support (I've already emailed them but didn't have an answer).You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
