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Forum Discussion

1638309's avatar
1638309
New member | Level 2
2 years ago

Getting charged every month but I never signed up for a subscription. How can I stop the charges?

Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
cancellations
Payments
podraza2002's avatar
podraza2002
Explorer | Level 4

Why do I have two charges on 7/27/2023 on my Dropbox bill?

podraza2002's avatar
podraza2002
Explorer | Level 4
2 years ago

Why do i have two charges on my Dropbox bill. Who can help me?

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi podraza2002, let's jump right into this! 

     

    Have you by any chance tried using our self served look up tool to identify the email address that's associated with the charges in question?

     

    If not, can you give it a go? 

     

    Keep me posted! 

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