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Forum Discussion
Getting charged every month but I never signed up for a subscription. How can I stop the charges?
Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
So, I have never been more frustrated in my life! We have had a $119.88 charge for Dropbox come out of our bank from nowhere. We do not have a Dropbox account (nor will we ever, after dealing with this company. Whoever heard of a company that you cannot call directly with a serious problem?). When I try to resolve this on-line (which I have made several attempts over multiple days, spending A LOT of time on this), I get nowhere because it is requiring things like an account number, but we don't have an account!
I will contact our bank when it opens on Monday, but I also want to talk to someone at the company to make sure we get a refund and to make sure we are not on some kind of renewal plan. I am actually putting this out there, in hopes that someone from the company will reach out to me so we can investigate this further. Any suggestions in case this doesn't happen?
Hello! Could you please help me with this
When I checked in for billing details, I find this mentioned: "No payment or billing activity"
I thought the first debit to my credit card was genuine. I cancelled the trial on 23rd Aug. 2023 before the next charge date. on 01 Sep. But amount of USD11.99 has been debited on 3rd Sep. 2023.
The Transaction Details (quoted above) mentioned in the credit card statement is Dropbox db.tt/cchelp IE* which is not the alphanumeric transaction ID mentioned in Dropbox Help section. I earnestly seek help from the community to investigate the origin of this unauthorised debit. Please help recover the amount unauthorisedly siphoned off from my account.
Thanks.
- Rich
Super User II
djs3 wrote:
We have had a $119.88 charge for Dropbox come out of our bank from nowhere. We do not have a Dropbox account
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
I get nowhere because it is requiring things like an account number, but we don't have an account!You can look up which account is associated with the charge.
