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Forum Discussion
Getting charged every month but I never signed up for a subscription. How can I stop the charges?
Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
Hi, i am being charged monthly for an upgraded subscription, but when i try to cancel it, it says i have the basic subscription, which is (supposed to be) free! There is noeone to contact, and im really frustrated!
- Megan
Dropbox Staff
Hi Judy1219, sorry to hear about that!
Is it possible that you upgraded a different account than the one you're looking at?
Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?
Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?
Keep me posted!
turns out that that is a very hard ID to obtain.
- Jay
Hi whynosupport, could you clarify what you mean in more detail? Were you able to locate your account or contact Dropbox support in order to investigate?
