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Forum Discussion
Getting charged every month but I never signed up for a subscription. How can I stop the charges?
Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
Hi, i am being charged monthly for an upgraded subscription, but when i try to cancel it, it says i have the basic subscription, which is (supposed to be) free! There is noeone to contact, and im really frustrated!
Megan
Dropbox Staff
Dropbox StaffHi Judy1219, sorry to hear about that!
Is it possible that you upgraded a different account than the one you're looking at?
Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?
Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?
Keep me posted!
turns out that that is a very hard ID to obtain.
- Jay
Hi whynosupport, could you clarify what you mean in more detail? Were you able to locate your account or contact Dropbox support in order to investigate?
