We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

1638309's avatar
1638309
New member | Level 2
2 years ago

Getting charged every month but I never signed up for a subscription. How can I stop the charges?

Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
cancellations
Payments
Subs1's avatar
Subs1
New member | Level 2
12 months ago

I am being charged a yearly subscription for a dropbox account I do not have access to.

 

On my credit card bill the payment is shown being made to Dropbox but there is no transaction ID shown beside the Dropbox payment

 

I am looking to gain access to this dropbox account please, can someone help me this.  I have tried to use the various bot help options but they cannot help with my situation.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi Subs1, thanks for posting here today! 

     

    Just to clarify, do you wish to access the account, in order to cancel the charge? 

     

    I'm asking, because in this case we might be able to help you with the cancellation. Can we send you an email, in order for us to have a closer look into this? 

     

    Keep me posted!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!