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Forum Discussion
Getting charged every month but I never signed up for a subscription. How can I stop the charges?
Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
I am being charged a yearly subscription for a dropbox account I do not have access to.
On my credit card bill the payment is shown being made to Dropbox but there is no transaction ID shown beside the Dropbox payment
I am looking to gain access to this dropbox account please, can someone help me this. I have tried to use the various bot help options but they cannot help with my situation.
Megan
Dropbox Staff
Dropbox StaffHi Subs1, thanks for posting here today!
Just to clarify, do you wish to access the account, in order to cancel the charge?
I'm asking, because in this case we might be able to help you with the cancellation. Can we send you an email, in order for us to have a closer look into this?
Keep me posted!
