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Forum Discussion

1638309's avatar
1638309
New member | Level 2
2 years ago

Getting charged every month but I never signed up for a subscription. How can I stop the charges?

Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
cancellations
Payments
SS00's avatar
SS00
Explorer | Level 3

HELP! I’ve also been charged monthly for a subscription $12.79. I have no idea how Dropbox has my card, but these charges need to stop. There’s also no transaction ID when I go to my credit card statements. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi SS00, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
 

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