We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Hollis H.1's avatar
Hollis H.1
New member | Level 2
2 months ago

How can I cancel a Dropbox fax charge?

I am unable to cancel a dropbox fax charge on my credit card. I never authorized it. I cannot find a phone number to talk with anyone, nor a way to get chatbot to discuss it, nor a way to get it canc...
cancellations
dropbox fax
Payments
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago

If you DID NOT give your card info to the Fax site then you need to speak to your card company - somebody has cloned it which will mean they will do it elsewhere. 

 

If you DID then the charge is almost certainly legitimate and probably an uncancelled trial. 

 

You need to speak to the Dropbox Fax team via https://app.hellofax.com/

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions