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Forum Discussion

maxwessel's avatar
maxwessel
Explorer | Level 3
5 months ago

How can I find the Dropbox account I'm being billed for from my transaction numbers?

Hello, I am looking for the appropriate account for my transcations. I always see the debits but don't know which account I booked it through. I only have the transaction numbers. How can ...
Billing
Payments
Clas Dreijer's avatar
Clas Dreijer
New member | Level 2
5 months ago

I have been charged june 14 119,88 € marked "DB. TT/CCHELP". What does it means? Cannot see that I have had any contact with Dropbox days around that date. Please give me an explanation. Thanks/Clas [removed per Community Guidelines]

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Clas Dreijer, did you receive direct Dropbox charges (meaning, were you charged through Google Play/iTunes by any chance)? 

     

    If the former, please locate the 12-digit transaction ID in your bank statement and insert it in this page. 

     

    Let me know if you need more help after that.

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