You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I upgraded but didn't receive my space.
Hallo.
Ik heb een upgrade uitgevoerd en betaald (afgeschreven en betaald via iDeal op dropbox zelf).
Ik heb maar 1 emailadres in gebruik.
Hoe kan dit?
- Megan
Dropbox Staff
Hey mb89, ik help je graag!
Heb je na het upgraden van je Dropbox-account een bevestiging gekregen dat de upgrade succesvol was? En als je je bankafschrift controleert, zie je dan nog openstaande kosten die gekoppeld zijn aan Dropbox?
Laat me weten wat je vindt.
--
Hey mb89, I'd be happy to help!
Did you get a confirmation after upgrading your Dropbox account stating that the upgrade was successful? Also, if you check your bank statement, do you see any pending charges linked to Dropbox?
Let me know what you find.
Hi, I have the exact same issue. No confirmation on screen, no emails, and THREE pending charges on my credit card.
- Megan
Hey Nic_2318, sorry to hear about that!
How did you upgrade your account? Directly through our website or through the mobile app (billed through iTunes/Google Play)?
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
