We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

NhiTran's avatar
NhiTran
Explorer | Level 4
4 months ago

How to cancel an account I don't have access to?

I used an old email to sign up to drop box premium or dropbox trial. Now that I no longer use that email and also can not log into that email to get the code for verification, how can I cancel my dro...
Billing
cancellations
Payments
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi NhiTran, let's jump right into this!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

NhiTran's avatar
NhiTran
Explorer | Level 4
4 months ago

How will they reply to my report? Because i entered my email but i no longer access to it. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey NhiTran!

     

    No need to use that email. You can inform the agent that the issue is linked to the email address you no longer have access to, but use your email now to write to us.

    • NhiTran's avatar
      NhiTran
      Explorer | Level 4
      4 months ago

      so all need to do is fill this form? 

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Correct NhiTran! 😀

         

        You should receive a ticket number reference too. Once you do, feel free to share it with me, in order to locate your case. 

         

        Thanks! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!