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Forum Discussion
How to get Dropbox without paying through Google Play
Google play has double charged my dropbox for 6 months! Getting the run around!
How can I get dropbox without being attached to google play?
- Jay
Dropbox Staff
Hi Tshelor, thanks for bringing this to our attention.
You shouldn't have two separate payments for the same Dropbox account. Is it possible that you have a second email address on which there could be a Dropbox account?
Do you see any payments on this page on your current account?
This will help me to assist further!
- One email, in google play subscriptions, I closed the fraud one, left the legit one, got a notice from dropbox sorry to see me go and an offer to stay, yet, my subscription to the legit dropbox was paid on 11/12 as usual. I have a ghost fraud collecting subscription it seems.
- I sent screenshots of the google play subscriptions showing the double charges. Dropbox wants so much information to investigate it is overwhelming. I think Dropbox should be able to see my payments, duplicated, since stopping the 6 month fraud one impacted my long time dropbox.
- Jay
You've mentioned contacting the team, have you got a ticket ID in order to locate it on our system?
