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Forum Discussion
Solved
Cannot cancel my Dropbox subscription
I am not an idiot. Dropbox will NOT let me cancel my account. What is up with Dropbox?
Pamswatercolors wrote:
My pcThen you can cancel your subscription through the Dropbox website, at the bottom of your Subscriptions page.
- My pc
- Rich
Super User II
Pamswatercolors wrote:
My pcThen you can cancel your subscription through the Dropbox website, at the bottom of your Subscriptions page.
Me too. I cancelled and downgraded my account. Yet I'm still getting charged. It's ridiculous. I've written to them cancel the account and send me refunds on numerous occasions. I cancelled it back in November 2023. I don't have time to keep chasing them! Whenever I'm in my account it asks do I want to upgrade to a paying level of storage. Proof that they should not be charging me!!!
I contacted my bank and told them what happened and told them to block the charges, which they did. Contact your bank or credit card company and have them block the charges. It worked for me.
I charged my amex card and they are saying they can't help 😞
This is happening to me also - what a poor business plan. I am disappointed and do not have time to try and figure out how to get reimbursed.
- Jay
Dropbox Staff
Hi MK45, are you not able to cancel your Dropbox subscription by following these steps?
What are you seeing when trying to do so?
Me Too. I just got charged after cancelling last year. I cancelled in Feb 2023, for the first time. Then every year since, on the anniversary where they charge me.
The hounding to upgrade is so insistent!
How do we stop this?!?
- Seriously this is a complete set up no way Dropbox is making you go through a maze to cancel a subscription. Then the cancel button doesn’t even work. Worst app.
- T_theresa_A
Community Manager
Hi Luq S , I'm sorry to hear you're having trouble with cancelling your subscription. Lets get this sorted together 💪. To cancel a subscription, all the steps and more to do so are here.
If your problem still persists, you can clear the cache and cookies to ensure a smooth connection. This can be easily done on by selecting Ctrl+Shift+Del on Windows and Command+Shift+Backspace on Mac.
Please let me know if you get your subscription cancelled 😺.I cannot cancel my account. I worked with a previous employer and can no longer log in to that email. I've tried using the bot. I've tried calling the corporate office. What do I do? Getting access to the old email is not an option. This is utterly ridiculous.
