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scubnski's avatar
scubnski
Explorer | Level 3
3 years ago

HP 100GB Promo

Just purchased new HP computer and cannot activate one year 100GB Promo.  I have had Dropbox  account since 2021 through Quicken. I tried following instructions at this DB site with no luck...https:/...
Promotions
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey Doug_gibson! 

 

Have you checked out this Help Center article? If not, please give it a go, and let me know how it goes.

 

One thing to note is that the Dropbox app must come pre-loaded on your computer, in order to redeem this promotion.

Doug_gibson's avatar
Doug_gibson
Explorer | Level 4
2 years ago

Hi Nancy, thankyou yes I did see the article.  Unfortunately, when I opened the Dropbox app on starting the new laptop I was not offered the upgrade to 100Gb. Any other ideas welcome.  Doug

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Doug_gibson, how do you know that your device is eligible for the promotion?

     

    Did you get some kind of notification?

    • Doug_gibson's avatar
      Doug_gibson
      Explorer | Level 4
      2 years ago
      Hi Hannah, yes when I switched on the laptop one of the startup pages said 12 months of 100GB Dropbox storage of you signed up/logged on with the device.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Can I send you an email, in order for us to have a closer look into this Doug_gibson? 

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