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Forum Discussion

marionyeoh's avatar
marionyeoh
Explorer | Level 4
4 years ago

HP & Dropbox 100GB Upgrade Promotion

Hi, I have 2 issues I am hoping to solve.

 

1. My new HP notebook was only granted 25GB of upgraded space. I read that it should be 100GB of space. Seeking help to rectify this, thanks.

 

2. I absent-mindedly used my work email account to activate this free 25GB upgrade. Under my work email account, there are already many work files which are shared with other team members. I should have activated my personal email since I don't need the space for work files anyway. If I were to change the email address from my work email address to my personal email address for that account, will my work files be affected? Please advise, thanks!

Plans
Promotions
Storage space
  • Walter's avatar
    Walter
    4 years ago
    No need for that, Marion. I just sent you an email to the address that's linked to your profile here, on our Community.

    Whenever you get the chance, please take a look at your inbox and we'll take it from there.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey there marionyeoh, welcome to our Community and thanks for using Dropbox!

    I'm sorry to hear you're having issues with redeeming your HP promotion. 

    If you were to swap the email addresses of your accounts, your files wouldn't be affected by this. 

    That said, if you've already gone through this Help Center article, may I reach out via email to have a further look into this?

    Thanks!
    • marionyeoh's avatar
      marionyeoh
      Explorer | Level 4
      4 years ago
      Hi Walter, yes, email is fine. I can't seem to find a link to send an email directly to you. Help?
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        No need for that, Marion. I just sent you an email to the address that's linked to your profile here, on our Community.

        Whenever you get the chance, please take a look at your inbox and we'll take it from there.
  • dnsSWE's avatar
    dnsSWE
    Explorer | Level 3
    3 years ago

    I have the same problem. Trying to link it to my Google account but it doesnt work in the end however. No additional information given why I cant have this 100 gb for a year that my computer tells me (pre-installed app from Dropbox).

     

    Please help!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey dnsSWE - sorry to hear you're having issues with this.

       

      Can you please clarify if you're using a brand new Dropbox account or an existing one?

       

      If it's the latter, have you by any chance redeemed a similar offer in the past with the same Dropbox account?

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