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Forum Discussion
I am being billed for an account tied to an email address that no longer exists.
I have been getting billed for an account that has not been used in years and that I do not have access to. I can't log in to change the password or close the account because the email address was de...
Megan
Dropbox Staff
Dropbox StaffHi needsomehelp, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Thanks for responding, Megan. I followed your instructions, using an incognito browser window to submit a help request through the support page. It does not provide a ticket number. The web form also indicated that Dropbox can only communicate about the issue via the email address associated with the account in question... more circular reference sadness. So, even if you or someone else in the support community sees the ticket internally, you're unlikely to find me.
