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Blakeliv 's avatar
Blakeliv
New member | Level 1
3 months ago

I bought Dropbox Plus and still only have 2 GB of storage.

What the title says exactly. The Dropbox plus plan offers 2 TB of additional storage and I still am maxed out at 2 GB after purchasing Dropbox plus.
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago
Blakeliv wrote:

The Dropbox plus plan offers 2 TB of additional storage and I still am maxed out at 2 GB after purchasing Dropbox plus.

Did you purchase through the Dropbox website or through one of the mobile app stores (Apple/Google Play)?

Blakeliv 's avatar
Blakeliv
New member | Level 1
3 months ago

I purchased through the website using PayPal.

  • Blakeliv 's avatar
    Blakeliv
    New member | Level 1
    3 months ago

    I also purchased it last night. When I open the app on my iPad it says my current plan is Plus but I still am at capacity for storage at 2 GB.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey @Blakeliv, thanks for posting here!

      Would you mind clarifying what you see when visiting your plan page online? What is the subscription you see there?

      Keep me posted!

      • Blakeliv 's avatar
        Blakeliv
        New member | Level 1
        3 months ago

        I can share screenshots if you would like

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