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I paid for the Plus plan, but I'm still on Basic and I can't link more than 3 devices.
I upgraded my account to dropbox plus 2 days ago, but I still see it as basic. My space usage increased but I can't connect my unlimited devices. I'm still limited to 3 devices. Please find a solution. Even though I paid for the plus subscription with my credit card, my account still appears as basic. My payment transaction also appears in billing. But my account is still basic on all the devices I log in. This problem has seriously shaken my trust in Dropbox.
How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?
I have both an Adobe Creative Cloud and aDropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub. It has only recently renewed but as my work situation has changed I need to cut some costs while I seek new work. I want to keep my subscription but want to take advantage of this offer I'm entitled to. Could someone let me know if they've been able to do this? When I click Redeem Offer it says I already have a Dropbox Plus plan. I've been paying for Adobe for 30 years and Dropbox for 15 years. Many thanks! https://creativecloud.adobe.com/cc/discover/article/creative-cloud-perks?promoid=T32PLP96&mv=other&locale=en-AU
How can I share my account quota with another user?
I have had a Dropbox Plus account for sometime. I only use a fraction of the space, while my wife has a free account that is nearly full. I would love to share some of my space with her, but seems that is not possible without a family plan. I don’t need more space nor do I need to share with 6 people so it’s crazy to double the price. There seems to be nothing in between Dropbox for one and Dropbox for 6. Is there a solution that I’m not aware of or should I just move on to something else?
Update billing info - Forcing me to upgrade plan..
I have tried to update my billing info, which appears to save, however it then directs me to the plan configuration page and wont let me continue unless I select an upgraded plan. Which I do not need. This is obviously a bug or pretty low tactic to force plan upgrades. There should be an option to retry payment method, or an option to have multiple payment methods. I do not wish to lose access to my account, but i'm also not going to be pushed into an upgrade I dont need. Any solutions for this?
Is it better to have 2 Plus accounts or a Family one?
I have an individual plus account. My wife needs a Dropbox plus account. No other family members. It seems more cost efficient to have two individual plus accounts rather than a family account. The price is close and we would have more space. Am i missing something here? Also, costumer service is not so great. I wish there was a phone support option. Any feedback is appreciated!!!
I paid for a Plus account, but I'm still being told I don't have enough space.
The account shows 2GB (not TB). When I try to copy something, the account tells me not enough space... When I click on 'Upgrade' I see a message telling me I have PLUS. And still on 2GB... It's not this account, but [removed per Community Guidelines] Please fix this. Reaching you in another way is nearly impossible.I just bought Dropbox Plus but I don't have the extra quota
I subscribed to the Dropbox Plus plan, and as seen in the screenshot below, I tried joining a folder worth more than 2 GB, but I couldn't, stating that I have passed the storage limit, even if I technically have 2TB. Did someone have the same problem before? How may I fix this? This is of urgent matter. Thank you all in advance.
