Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Quentin10's avatar
Quentin10
New member | Level 1
16 days ago

I can't access my invoice, nothing shows up

Hello, I cannot retrieve my invoice for the subscription Dropbox Plus done on the 12/02, of 119.88 €. When I click on 'invoice' next to the purchase, nothing shows up. May you please help me out,...
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
16 days ago

Hi Quentin10, thanks for bringing this to our attention.

Just for clarification, are you referring to the invoice and receipt visible on this page on your account?

This will help me to assist further!

  • Quentin10's avatar
    Quentin10
    New member | Level 1
    16 days ago

    Hello Ray,

    Yes I am referring to the invoice on the page you have mentioned.

    Thanks!

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      16 days ago

      What exactly happens when you click on the invoice?

      Could you try switching browsers to see if this helps?

      • Quentin10's avatar
        Quentin10
        New member | Level 1
        16 days ago

        When I click on the invoice, it brings me to the same identical page, but on another window. I have tried switching browsers, but nothing changed. And when I click on 'receipt', this show up.

         

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions