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Quentin10's avatar
Quentin10
New member | Level 1
16 days ago

I can't access my invoice, nothing shows up

Hello, I cannot retrieve my invoice for the subscription Dropbox Plus done on the 12/02, of 119.88 €. When I click on 'invoice' next to the purchase, nothing shows up. May you please help me out,...
Quentin10's avatar
Quentin10
New member | Level 1
16 days ago

Hello Ray,

Yes I am referring to the invoice on the page you have mentioned.

Thanks!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
16 days ago

What exactly happens when you click on the invoice?

Could you try switching browsers to see if this helps?

  • Quentin10's avatar
    Quentin10
    New member | Level 1
    16 days ago

    When I click on the invoice, it brings me to the same identical page, but on another window. I have tried switching browsers, but nothing changed. And when I click on 'receipt', this show up.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      16 days ago

      Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

      • Quentin10's avatar
        Quentin10
        New member | Level 1
        16 days ago

        Thank you for replying Jay. Is there no way in directly assisting me in retrieving it? It is urgent 

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