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Forum Discussion

Tony888's avatar
Tony888
Helpful | Level 5
4 months ago

I can't remove my credit card from my account, even though I've cancelled my Dropbox plan.

I cannot remove my credit card information from my account. I see this is a common issue on dropbox. And I know that even though I canceled my subscription I will be billed again next year for someth...
Billing
cancellations
Payments
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
Thanks for your post, Tony888.
 
Since I understand you’ve already cancelled your Dropbox plan, can you clarify if you also received a confirmation of cancellation? 
 
I’d also like a screenshot of what you see on this page. 
 
Let me know when you’re ready, and we'll have a look.
Tony888's avatar
Tony888
Helpful | Level 5
4 months ago

Attached are two screenshots of my canceled letter and my billing page. I don't why you have to do these piecemeal. There should be a button to remove or add ways of paying. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Thanks for these screenshots, Tony888! Can we log a ticket for you next, in order to check details of your Dropbox account and further assist with this?

    • Tony888's avatar
      Tony888
      Helpful | Level 5
      4 months ago

      This is just ridiculous. I'm sorry I ever provided my credit card to such a **bleep** business.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        I understand where you're coming from and I've also logged your feedback in our system Tony888 

         

        If you'd like further assistance with this, please let us know so that we can reach out via email at this point. 

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