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Milestronome's avatar
Milestronome
New member | Level 1
6 days ago

I can't see my Seagate hard drive Dropbox Backup offer in my account nor an option to cancel it

I've recently purchased a Seagate Hard Drive and it came with a Backup plan offer from Dropbox. I have activated it and I'm backing it up as we speak, although when I go on my subscriptions page, it doesn't show me any information about this offer, it just says I have Dropbox Basic and that I'll be charged 8 Dollars a month. I can't even cancel the subscription after 6 months free offer ends. Any advice on how I can resolve this painlessly? I don't want to cancel the offer, although I don't appreciate not having the option to. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for reaching out to us, Milestronome.

    Can you please follow the steps here, to see if you can locate your promotion?

    What do you see in your Plan page? A screenshot would be really helpful.

    Thanks.

  • ellybyelly's avatar
    ellybyelly
    New member | Level 1

    I have the same problem as you—I can't find any way to unsubscribe. Hopefully, someone can help solve this mystery.

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