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Dropbox Backup
15 TopicsI can't cancel my Dropbox Backup trial.
I just signed up for free trial on drop box but I dont see any change to my account. It is still Dropbox Basic and no support option. I also received an email that my account got the free trial. Welcome to your 6 month trial of the Dropbox Backup plan! Here’s your receipt: You’ll be charged $76.62 plus applicable tax, (minus any applicable credits or promos) yearly until you cancel (https://www.dropbox.com/help/158) your subscription. Previous charges won’t be refunded I try ton cancel it through my iphone but I dont see dropbox in the settings. I try the web but no option to cancel and my account is still dropbox basic. What should I do now?12Views0likes1CommentExternal Hard Drive compatibility with Dropbox Backup
I am interested in upgrading my plan to the 2TB plan because I need to backup an external hard drive (WD-My Book for Mac) with approximately 600GB of old iPhoto files on it. I cannot upgrade until I know that Dropbox Backup can access and backup this drive. When I go to the Dropbox Backup section of the app, it only gives my Mac hard drive as an option even though the external hard drive is connected and viewable/accessible in Finder. The FAQ section of Dropbox support says that it supports only certain types of external hard drives but I don't know what those drive types mean nor can I tell whether my external drive is one of those types. I contacted Dropbox sales support and they can answer my question and they can't get me any tech support (makes me question whether I want to stick with Dropbox anyway but that's another issue altogether). If I can't backup this drive through Dropbox Backup then I am not going to upgrade. My free plan is enough for what I need otherwise. Can anyone help me figure out whether Dropbox Backup can back up my external drive and help me see it on the Dropbox Backup screen in the app?2.8KViews1like8CommentsHow can I backup my computer with Dropbox instead of iCloud?
Hi I have just purchased DROPBOX PLUS with the intention of backing up my MAC but when I go through the set up I get a message saying that I should "stop iCloud back up first" but when I look at turning iCloud backup off it says that turning this off will remove all the files from the MAC so I am confused and scared. Is there any guidance on how to move from iCloud back up to Dropbox back up for people like me? Many thanks Steve595Views0likes3CommentsWhere is the Backup plan?
Does this exist only for a select audience now? I've searched on the website and cant find anything other than a page about it, but no links to actually subscribe to that option. I guess it's still in the works? I currently have dropbox plus and am using backup, but surprised to see that my backups are counting against my overall dropbox space (eating up over half of total 3tb of space, while my dropbox files are only 30gb or so)?733Views0likes1CommentHow can I upgrade without installing the app?
I recently cancelled my Dropbox plan that gave me 2T of storage. I used DB to back up my mac laptop as well as house some external folders. But I hated it. I desperately needed to get my laptop folder OFF Dropbox and disconnect from the platform as a back up. It took me 6 long weeks to disentangle my files I still wanted to use Dropbox to house certain folders and files though - just not those on my machine. So I went to the free plan. Now I have an alert from DB saying that I am out of storage with the free 2GB plan. I am happy to buy more storage space but I don't want to entangle my machine in the Dropbox Synching Universe again. I need to stay free from that. So how can I buy more storage yet stay free from linking my machine?Solved911Views0likes1CommentDropBox backup plan, but I want to select multiple drives.
I am interested in buying the backup 2Tb subscription for my desktop which has two hard drives in it. It says to just select the drive you want to back up. Do all the files have to be on one drive and not spread across multiple hard drives?Solved6.4KViews0likes9CommentsHow long are files stored after subscription has stopped?
Hi, the credit card I used expired in March, and I forgot to renew with Dropbox. So lots of dear old files are inaccessible. How long are files stored? May I regain them by reactivating the subscription? Very grateful for answers!Solved1KViews0likes1Comment