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Forum Discussion

jbrazier's avatar
jbrazier
New member | Level 2
3 months ago

I can't see the Billing tab under my Admin Console, even though I'm a team admin.

I am the team Admin on our account and I cannot see the Billing Portal in the Admin Console.    Any suggestions?   
Admin Console
Billing
dropbox business
Payments
Web
jbrazier's avatar
jbrazier
New member | Level 2

So I am a "Team Admin" which means that I can  "Manage everything and access all permissions"

 

 

 

 

That link you sent states that Team Admins can view billing. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey @jbrazier, let me jump in here too! 

 

Have you tried directly contacting our Support about this? I'm suggesting that, since they'd have more visibility to account specific info, in order to assist and guide you.

 

Also, is it possible that your billing is externally handled? 

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