You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Rahkitty's avatar
Rahkitty
Helpful | Level 5
2 years ago

I don't want an upgrade to Dropbox Essentials

I got an email this morning saying "We’re providing you with a free upgrade from your Dropbox Professional plan to our new Dropbox Essentials." I don't want this. I don't want those extra featu...
Billing
Dropbox Pro
Payments
Plans
  • Hannah's avatar
    Hannah
    2 years ago

    Hey Rahkitty, thanks for reaching out to the Dropbox Community.

     

    As mentioned in the email you received, Dropbox Essentials replaced the Dropbox Professional + eSign and Dropbox One plans on October 10, 2023. 

     

    This is not something that can be reversed or cancelled, but this upgrade will be at no extra cost to you.

     

    You’ll keep all the features you had on the Professional plan, as well as some additional functionality, including end-to-end eSignature features and document tracking and analytics.

     

    Learn more about Dropbox Essentials in our help center article or see a feature breakdown on our plans page.

     

    I hope this helps, but let me know if you have any questions.

Gregory Esparza's avatar
Gregory Esparza
New member | Level 2

Got email "Congratulations on upgrading your account to Dropbox Essentials! This Email serves as your receipt." I did not upgrade. This email came in 3 days ago... Back on 3/18/2023 I upgraded to Dropbox Professional to 3/18/24.

 

What is this?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi Gregory Esparza, thanks for messaging the Community!

 

This email is related to the migration to the new plan. Dropbox Essentials replaced the Dropbox Professional + eSign and Dropbox One plans on October 10, 2023. 

 

You were automatically transitioned to Dropbox Essentials, where, on top of the previous features you already had, you’ll also get:
 

  • End-to-end eSignature features
  • Send and track features

You won’t have to do anything, your current files and plan price won’t be affected by this change. 

 

If you have any further queries, feel free to message back.

  • Mark D.29's avatar
    Mark D.29
    Helpful | Level 6
    12 months ago
    Thanks for this info. Got the same email. Couldn't Dropbox have given that simple explanation in the email with all their smart people and all their fast computers? Jeez

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!