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mrgrumpy's avatar
mrgrumpy
New member | Level 1
2 months ago

I downgraded from a Dropbox team plan to a personal paid plan, now I'm having issues with my account

Hi I just moved from a team account back to my personal billing. Evething is a mess now. Please see attacked.  I’m told I’m on the free plan. But then I’m told I’m on the 2T plan.  Then t...
Billing
downgrade
Payments
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi mrgrumpy, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.

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