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Forum Discussion

Riy's avatar
Riy
Explorer | Level 4
2 months ago

I have received a fraudulent charge from Dropbox. Can someone contact me?

Hi there, There has been an fraudulent charge on my debit card. I did not do it at all and even i am not the part of trial pack. I have the transaction id but i am unable to contact to anyone. Can ...
Billing
Payments
Riy's avatar
Riy
Explorer | Level 4
Yes, that is correct
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Riy, contacting your bank is super important, if you never gave your billing info to Dropbox.

 

And if you'd also like to look into this with our support team, you can contact them directly, by following these steps:

 

  1. Open a private browsing/incognito window and go to this page.
  2. In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
  3. Fill out the rest of the form.
  4. Click "submit".

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