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Forum Discussion

Wylberth G.'s avatar
Wylberth G.
New member | Level 1
11 years ago

I haven't received my Samsung promotional space?

I didn´t receive my 48GB, why? I need help!
Promotions
Storage space
  • Rich's avatar
    Rich
    8 years ago
    ejasp wrote:

    I bought new Samsung s7 edge in June 2016. I got one mail regarding for claiming 48gb free space, but I have not noticed it at that time. So, can i claim the same offer now? how?

    No, you cannot. The promotion ended one year ago.

Laureline's avatar
Laureline
Icon for Community Manager rankCommunity Manager
10 years ago

Hi Carlos! 

If it's the first time you're connecting a smartphone to your account, I would recommend you to first check that your phone is eligible for the promotion.

If yes, make sure that you did all the necessary steps. As you just told me that you did :), I would then recommend you to contact our support here:

https://www.dropbox.com/support

Have a nice day!

@Mayur, as I told earlier, you can' stack promotions, so it will not extend it. Also, Dropbox never deletes your files, so you will just be over quota.

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