You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Frustrated with Dropbox Enterprise Support – Seeking Help from Higher-Level Contacts
I’ve been experiencing ongoing issues with my Dropbox enterprise account, specifically with unclear guidance and conflicting information on my plan and storage needs. In 2023, I was paying $90/month for three users with unlimited storage, but I was later informed that this plan was no longer available. I was then advised to switch to a $2,000/year plan for seven users, which was an 85% increase from my previous rate. I reached out to my original sales rep, with whom I’d been in discussions, but was told he was no longer with the company. I was then connected with another representative who set up a call with me to discuss my situation. During our conversation, this representative questioned why I had seven users on my account. I explained that I didn’t need seven users—I only needed two active users and primarily 60–70TB of storage space. However, I was previously told that I would need to pay for seven users to accommodate that storage requirement, and that $2,000 was the best available plan. To my surprise, she then informed me that my needs could actually be met for $900. After I requested clarification and asked about compensation for the overcharges, she came back with an email stating that I would still need to maintain the seven-user minimum for my upcoming renewal, with no option for an adjustment or compensation. The inconsistency and lack of follow-up have left me frustrated and seeking direct assistance from senior management. Questions: Has anyone else encountered similar issues with Dropbox enterprise plans, particularly with overcharges or being told they need more users than necessary? Does anyone know how to reach a higher-level sales representative, like a sales manager, director, or supervisor, to discuss unresolved issues? Are there any contacts, methods, or escalation strategies that have been effective for others when trying to get resolution from Dropbox? Thank you for any advice or direction you can provide.
Upgrade plan not reflected
Hi, I upgraded my account to dropbox PLUS since 20 November 2022 and already made a payment and the subscription plan is shown in my apple id's subscriptions page.However, my account still limit to only 2gb for uploading file. I tried to delete the dropbox app and re-install it again on my iphone, access the dropbox's website via PC and even tried to restoring my purchase via dropbox app but it still cannot be upgraded. I also tried choosing for another upgrade plan but it said on the app that the new update plan will start after 20 December 2020 which is after the end of my existing PLUS plan. However, this PLUS plan i already paid for is not even reflected to my account.Why can't a single user get an Advanced Account without paying for 3 users?
I'm frustrated with Dropbox plans. I'm a single user who doesn't want to pay for a 3 team plan to gain more storage capacity. Currently I'm in a 5T plan that my account shares jointly with the other institution. The institutions plan was downgraded to a lesser plan. I'm the soul producer of digital material that I share with this institution. I can no long sync my material to the account since its over capacity now. I want to upgrade my account to the Advance Account for unlimited storage. I miss understood the plan pricing. It said a yearly plan was $288 thinking I could handle this pricing. But then it came to checking out it said it would be $864, shock! Then realized it was for three users at that price. Don't advertise single user pricing upfront when you can only get it for the price of $864. No one gives a crap about single user pricing when you can't get single user pricing. Please consider the little guy who is productive and is just single user team! I've loved Dropbox but your plans suck! Any suggestions or possible future plans that are reasonable for the little guy without breaking the bank. Thank You Eric
Issues with redeeming the HP Dropbox promotion for my new laptop
I purchased a brand new HP laptop from Costco. It prompted me for a 100GB 12 month promotion. I clicked and logged into my account. Nothing changed. I uninstalled and reinstalled the app. Nothing changed. Our of frustration, I clean installed the windows with no luck. Any help would be appreciated.
I upgraded to Essentials and paid, but Dropbox still shows I have 2GB of space.
Hi I upgraded from Basic to Essentials, the billing has gone through and showing in my subscriptions, but the plan is still on Basic showing 2GB of Storage. I have logged out and back in and nothing has changed and if I click upgraded it's giving me the option of upgrading to essentials.