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Tony P's avatar
Tony P
New member | Level 1
2 months ago
Solved

I paid for an upgrade but I'm still on the Basic plan

Paid for the Dropbox Plus upgrade but still on basic plan Paid in answer to warning message on Iphone Paid via PayPay Transaction id [Removed as per Community Guidelines]  on 11th January...
Billing
Payments
upgrades
  • Tony P's avatar
    Tony P
    2 months ago

    Hi Jay, Problem solved by logging in using my Gmail account instead of btinternet.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Sorry to hear that, Zibu28.

If you put your billing info into this payment lookup tool, does it bring up any results?

It should bring up the email address of the upgraded account.

Let us know.

Zibu28's avatar
Zibu28
New member | Level 1
2 months ago

Hannah,

The card doesn't have a 12 digit number although it shows the purchase,date and amount. 

The follow up links lead me to options that can only be accessed with an upgraded account. I can't see the email although I know which one it is.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi from me too, Zibu28! Can I go ahead and log a ticket for you then? I can message you to the email address you see here.

    • Zibu28's avatar
      Zibu28
      New member | Level 1
      2 months ago

      Yes please do

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey Zibu28! Please reply to my email, when you get the chance.

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