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Forum Discussion

sean mierz's avatar
sean mierz
New member | Level 1
31 days ago

I subscribed using the wrong email address on Google Play

I got a new phone last week my Dropbox is linked to my email [Removed as per Community Guidelines] but I screwed up on subscribing and use my alternate Google play account at [Removed as per Communit...
Android
Mobile
Refunds
  • sean mierz's avatar
    sean mierz
    29 days ago

    I was successfully able to sub on the right account thanks for the help

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
31 days ago

Hi sean mierz, thanks for bringing this to our attention.

 

Are you able to request a refund from Google Play for that other email address? 

 

This way you could sign into the correct account on the Dropbox mobile app, and upgrade the correct account.

 

Keep me updated with any progress!

  • sean mierz's avatar
    sean mierz
    New member | Level 1
    31 days ago

    I think I'll be able to re sub from the website I believe but I'll have to wait till the 21st I'll update then I'm not worried about a refund at this time and I only ever had one account on dropbox I think since I have 2 Google accounts sometimes it gets confused when purchasing subscriptions if certain conditions are met

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      31 days ago

      Thanks for the update sean mierz - let us know if anything else comes up!

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