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I need an urgent refund; I had cancelled my plan, but the charge still went through.
Not long ago, I requested the cancellation of Dropbox. However, the payment was made on my card as it was not canceled. I request a refund. (I am not using the product at all at the moment.) Also, I don't want to use Dropbox anymore. Please cancel it as well. Suddenly, a lot of money has been paid, so I don't have any money on hand right now. please Please give me a quick refund. As a result of my email inquiry, I received an answer from the community to solve it, so I wrote this.
Random second charge, without warning.
Hey I canceled my payment 3 days ago just after I had already paid one fee but you have taken a second charge a couple hours ago. Why should I be charged again, you gave no warning about taking another charge why would you take money in the space of 3 days like that when I have a canceled subscription ? You have no way to get in contact other than robots. I purchased the subscription less than a month ago so how have you guys taken over $60 for not even a month of use ? I feel like you take money off your customers and rely on robots to hide. My rating so far is 0/10 and i will not be using this service again if this can't be sorted out. Anyone reading check to make sure these guys don't rip you off also because if they are doing it to everyone then that's theft and they will be making millions off a service that holds just over a gig of storage for me lol. All i find is more stories of dropbox ripping people off and having no hope at even getting someone from dropbox on the team.
I have questions on subscription refunds in the UK.
Hi folks, quick question. I need to claim a refund after a subscription to Essentials was activated after the months trial. I'm based in the UK. A couple of questions. EU customers can claim a refund up to 14 days after starting a plan. Is this the same for UK customers? I presume it is, even if we are not in the European Union anymore. Also, would the 14 day period go from the trail date start (15 Dec) or from when the subscription was activate and payment taken (today). One more point.... it stated when I took the trial, I would have up to the 11th of Jan to cancel. So I planned to cancel late on this date (today) as i presumed i'd have up until midnight, but payment was taken before the day ended. Anyway... I opened a support ticket, but would welcome some answers.
I would like to cancel my subscription and get a refund
I subscribed to Dropbox Essential annually last year, but I hardly used it. Thus, I wanted to unsubscribe, but It was billed this morning. I can't find a way to do it on Dropbox support pages. The credit card billed for the subscription does not belong to me but to my organization. Could anyone tell me how to cancel this billing and subscription and refund it as soon as possible?
Refund has not been transferred back yet
Hi! I issued a refund for $199.00 last December 30, I already received an Invoice and was told by one of the customer support (Sarah) that it would return to my account within 3-5 working days and if not returned within that day, I would contact my bank. Unfortunately it’s been a 7 business days already and I haven’t got any update about my refund. I contacted the bank and they advise me to message the dropbox customer service. Since I already cancelled my subscription, live chats aren’t available anymore and I don’t know how to contact them anymore. I need help 🥹
How can I cancel a ghost account that I keep getting billed for?
I have been going crazy trying to figure out why i am getting billed monthly for an account that I do not have. I initially thought I was paying for my husband's account but he told me I was not. I look at my account and it's a free one. I would like stop paying for an account that I do not own, and also get refunded for this. It's terribly frustrating working with Dropbox when there is nobody to talk to. Thank you. Karen
