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Manfredjansen13's avatar
Manfredjansen13
New member | Level 1
11 days ago
Solved

I was charged for a Dropbox subscription and I lost access to my email address in the meantime.

Hello, I accidentally opened a Dropbox account and used my credit card details for the trial period and then couldn't log in to the Dropbox account to cancel the contract because my email address was...
Billing
cancellations
Payments
  • Manfredjansen13's avatar
    Manfredjansen13
    7 days ago

    Thanks Walter, problem is solved now. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 days ago

Thanks for the ticket number Manfredjansen13 - much appreciated.

I've found it in our system and passed your comments on to the agent who's looking into your case. I can see that they've replied to you already, so I'd recommend taking a look at your inbox for their message and get back to them as soon as possible. 

Manfredjansen13's avatar
Manfredjansen13
New member | Level 1
7 days ago

Thanks Walter, problem is solved now. 

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