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Forum Discussion

Johanna12's avatar
Johanna12
New member | Level 1
6 days ago

Invoice for Basic subscription?

Hi! I have a basic subscription that should be free of charge. But when I look at my credit card invoice it says that Dropbox have taken 120 USD from my credit card. Since I have the basic subscript...
Billing
Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 days ago

Dropbox cannot charge you if you have not given them your card details - is the simplest answer. So, if you EVER gave them your card details (e.g. for a trial?) then the charge is genuine and legitimate. If you DIDNT then somebody has cloned your card and you need to speak to your card company. 

Use https://help.dropbox.com/billing/find-credit-card-charge to work out which account has been upgraded and see if you recognise the email. 

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