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Forum Discussion
Invoice not available
Hey, dropbox deducted the yearly fees from my account but an invoice is nowhere to be found. It used be be in the folder "Abrechnung", but that tells me that there are no current transactions. Can an...
Rich
Super User II
Super User II
Maria76 wrote:
Hey, dropbox deducted the yearly fees from my account but an invoice is nowhere to be found.
The charge should be listed on your Billing page, along with a link to your receipt/invoice. Is it not listed there?
I have the same problem ....I was charged €120 and no invoice loaded in my billing section...I only have one account so cannot understand why
Also whilst my account says its basic 2Gb I actually have 12gb storage
- Rich
Trevor3sixty wrote:
I was charged €120 and no invoice loaded in my billing section...I only have one account so cannot understand why
Use the credit card charge lookup tool to identify the account you're being charged for.
Also whilst my account says its basic 2Gb I actually have 12gb storageYou're on the Basic plan which starts at 2GB, but you can earn much more. You likely earned some referrals or other type of bonus space.
Sadly the only information i have is the following db.tt/cchelp there is no 12 Alpha numeric code
- Rich
Trevor3sixty wrote:
Sadly the only information i have is the following db.tt/cchelp there is no 12 Alpha numeric code
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
