Forum Discussion

Nevresgenc's avatar
Nevresgenc
New member | Level 1
3 months ago
Solved

Invoices not showing up in Billing.

Hi, i paid for the annual basic subscription and need the invoice to liquidate corporate expenses, when i go to the Billing Tab its empty, can someone help?
Billing
Payments
  • Mark's avatar
    Mark
    3 months ago

    Basic is a free account, so, if you see that on the Plan page you are logged in to the wrong account. You MUST log on to the right account to see the invoices. 

    Have a try of https://help.dropbox.com/billing/find-credit-card-charge to work out which account you actually paid to upgrade. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 months ago

Are you logged in to the right account? Does it show you on a paid plan at www.dropbox.com/plans ?

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