Forum Discussion

Nevresgenc's avatar
Nevresgenc
New member | Level 1
3 months ago
Solved

Invoices not showing up in Billing.

Hi, i paid for the annual basic subscription and need the invoice to liquidate corporate expenses, when i go to the Billing Tab its empty, can someone help?
Billing
Payments
  • Mark's avatar
    Mark
    3 months ago

    Basic is a free account, so, if you see that on the Plan page you are logged in to the wrong account. You MUST log on to the right account to see the invoices. 

    Have a try of https://help.dropbox.com/billing/find-credit-card-charge to work out which account you actually paid to upgrade. 

Nevresgenc's avatar
Nevresgenc
New member | Level 1
3 months ago

Wow, you were right, seems i had a 3rd account and that was the one that was billed, thank you so much!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!