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Forum Discussion
VCB1
4 months agoExplorer | Level 3
Lost email of a paid account and I need to cancel the subscription
I need to talk to someone in Dropbox. I have an account with a plan that I pay, but I cannot access it because the email does not exist anymore. I have already tried to contact the ESP and they sa...
Rich
4 months agoSuper User II
VCB1 wrote:
I have an account with a plan that I pay, but I cannot access it because the email does not exist anymore.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- VCB14 months agoExplorer | Level 3
I have tried it. Without success. I need to talk to someone in Dropbox, once my plan allows it and my case is a completely rare situation.
- Walter4 months agoDropbox Staff
Hey VCB1 - sorry to hear you're having issues with this.
May we reach out via email to the email address that's linked to your Community profile, in order to investigate further?
- VCB14 months agoExplorer | Level 3
Yes. You can reach me using my personal email linked to the commmunity. I need that someone of you contact and suport me.
ASAP.
Thank you.
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