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Forum Discussion
Missed payment
I changed bank account recently and missed this months payment. I recieved a message from Dropbox saying this months payment didn't go through. I was wanting to phone someone and make a payment with my credit card to get us all up to date. What should I do?
rio macc wrote:
I have no idea what Walter was going on about - changing my plans and what not.
Walter wasn't suggesting that you wanted or attempted to change plans. He was stating that IF you had already been downgraded to a Basic account as the result of a failed payment, you could just re-upgrade your account. If Dropbox is unable to process your payment multiple times, your account is automatically downgraded to Basic (no files are lost) at which point you can simply re-upgrade again.
- Walter
Dropbox Staff
Hi there rio macc, thanks for posting on our Community and happy Monday!
If you've already been downgraded to the Basic plan, you can re-upgrade through the plans page using your credit card as normal.
If that's not the case, you can update your billing information as outlined here.
I hope this helps!
Hi Walter, You seem to have mistaken what I wrote. I didn't mention changing my plan in the message I posted. I DON'T want to change any plans. What I wrote was that I recieved a message about a MISSED PAYMENT, when you tried to take it from my bank for some reason it did not go through. I have checked and the details on my account are correct. I was wanting to make a credit card payment to fix any outstanding money owed on the account, but it's fine I don't have time for all this running around, I'll just wait and pay double next month I suppose.
The Dropbox customer service has left me thoroughly disapointed and underwhelmed, this is the first time I have had to use it in 4 years and am I surprised. No phone number to speak to an actual person, and the Live Chat button is a dead link, and has been for some time according to a quick online search. But oh well, thanks anyway Walter. Have a nice day.
- Jay
Hi rio macc, the Dropbox service wouldn't charge you double the amount for the next month.
It would attempt a few more times to make the payment for this month, and if unsuccessful, it would downgrade the account to a Basic plan.
You can try editing your payment information on your account using these steps.
"It would attempt a few more times to make the payment for this month"
Thank you Jay, at least you understood what I meant.I have checked my bank and thats exactly what has happened, you tried second time and it went through fine. I have no idea what Walter was going on about - changing my plans and what not. What a drawn out experience to get some closure on such a simple request. 3 days this has taken. But at least it's fixed now, Thanks again Jay, Have a nice day.
- Rich
Super User II
rio macc wrote:
I have no idea what Walter was going on about - changing my plans and what not.
Walter wasn't suggesting that you wanted or attempted to change plans. He was stating that IF you had already been downgraded to a Basic account as the result of a failed payment, you could just re-upgrade your account. If Dropbox is unable to process your payment multiple times, your account is automatically downgraded to Basic (no files are lost) at which point you can simply re-upgrade again.
