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Forum Discussion
Money taken
I have a basic plan, but £199.00 has been taken from my account. I have not received any correspondence from Dropbox- has anyone experienced this? How do I contact Dropbox to email/speak to someone? The Chatbot cannot help.
- Mark
Super User II
Did you give Dropbox your card info? If so you've almost certainly not canceled a trial. If you didn't you need to speak to your card company as somebody has defrauded your info.
Support is available at www.dropbox.com/support while not logged in. That includes even here so try an incognito window. This may also help you: https://help.dropbox.com/billing/find-credit-card-charge
