Forum Discussion

Platinum1's avatar
Platinum1
New member | Level 1
23 days ago

My card was charged for an upgrade but I'm still on the Basic plan

My card was debited and I still dont see anymore then basic on my dropbox. Any idea?
Billing
Payments
upgrades
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
23 days ago

Hi Platinum1 - sorry to hear about this.

Do you happen to have another Dropbox account that's associated with another email address of yours perhaps?

If you used a credit/debit card directly on the Dropbox site, have you tried using our self-served look-up tool to confirm that you upgraded the correct account?

Let me know if that helps and we'll take it from there. 

 

 

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