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Forum Discussion

Sarah carrier 's avatar
Sarah carrier
New member | Level 2
2 years ago

My debit card is being charged and I want to cancel the subscription, but all my accounts are free

I am being charged on my debit card and I want to cancel the charges. All accounts that I have say there is no plan linked to them, so I don't know why I am being charged. There is nothing to cancel....
Billing
cancellations
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Sarah carrier , thanks for reaching out to the Dropbox Community.

 

If you use the tool that Rich mentioned and you find that it's an account you cannot access, please let us know, so we can assist you in cancelling it.

Sarah carrier 's avatar
Sarah carrier
New member | Level 2
2 years ago

There are no associated accounts with [removed per the Dropbox Community Guidelines]. I know I canceled the subscription months back. I would like a refund and make sure this is canceled. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update, Sarah.

     

    Can I send you an email, so we can look into this internally?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks!

         

        Just sent you an email, so we'll continue there. 🙂

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