You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Steen Samuelsen's avatar
Steen Samuelsen
New member | Level 2
3 months ago

New credit card not accepted, what shall I do?

I have got a new credit card, and changed the card information on Your site, but You say it is not valid. How can we get further
Billing
Error Messages
Payments
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey Steen Samuelsen! Thanks for your post today. 

 

Have you used your new card with any other services? Is it working alright?

 

Have you also made sure you didn’t make any typos when updating your Dropbox account? Are the card number and CVV code correct? 

 

If yes, I’d suggest testing this via a different browser too as the next step. 

 

Let me know how it goes.

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