You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I bought the Plus plan but my account wasn't upgraded. I'm getting an error message as below.
I paid via the website with Amex and the money has been taken. I went to settings, restore purchases and the message came up Unable to restore purchases . The operation couldn't be completed NSURL Error DOMAIN error 409
"Upgrade your browser to use Dropbox: OEM DELL APP" error when redeeming promo
I am creating a new discussion, since the original discussion which is under the same title with out the OEM DELL APP, and was not started by me, has been locked. Here is what has happened. Dell had an app which gave you 20 GB of space in your Dropbox account, when you bought a Dell computer. This app has stopped working for quite a while now. I believe that it is using either Internet Explorer, or an older browser version which can not be updated. This app was preinstalled on I believe eligible computer, but I am not sure since my computer was the first Dell computer I have seen, which had this app.
I paid for a subscription, but my Dropbox account hasn't been upgraded
Hi, I paid for a subscription, but my Dropbox account hasn't been upgraded. I upgraded in my dropbox account so there is no other mail. Also when I did pay, I saw a error massage on the screen. I really need to send files today, so please help me. Because I payed 119,88 euro for nothing
I try to cancel my Dropbox trial, but I get an error it's already cancelled. How can I confirm?
My Dropbox Essentials free trial ends on September 24 (in less than 3 days) so I am trying to cancel before getting charged. When I go to manage account, then subscriptions, I follow the prompts to cancel the trial and select provided my reason for cancelling. Then a red pop-up appears saying I have already cancelled my trial-- which is confusing since my subscriptions page still says I am on the Dropbox Essentials trial. I have not received any confirmation email stating I've cancelled my free trial, so I am worried I will still be charged. If the cancel did actually go through on my end, I would expect to see Dropbox Basic instead of Essentials on my subscription page and receive a confirmation email... Please confirm whether I successfully cancelled my free trial. Thank you!
I can't leave a Family plan, as I keep being asked for the owner's permission.
Hi, I'm currently on my ex's family plan. I want to leave and start my own plan, but when I've tried to change plan, DropBox says I don't have permission to do this, perhaps because I'm not the account holder. How can I switch from his plan to my own? Thanks, Johanna
Payment went through but my plan wasn't upgraded after receiving error message
I made a payment with my debit card to upgrade to the plus plan from the basic one. I choose the monthly billing cycle, and when I clicked the purchase button, the amount got debited from my bank but an error message popped up, and it still hasn't upgraded my plan. I have the bank statement to prove it. Please dropbox support get back to me as soon as you can.
