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Forum Discussion

PanaPal's avatar
PanaPal
New member | Level 2
3 months ago

Not using Dropbox but got charged for another year

I"m not using DB and yet got charged for another year.  I can't figure out how to contact them to dispute the charge.  Any ideas? I disputed with my credit card company.  
cancellations
Payments
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey there PanaPal - sorry to hear about this.

 

You mentioned that you're not using Dropbox, but got charged for another year. Does this mean that you used to have an annual Dropbox subscription in the past?

 

If so, did you cancel it so as to stop the automatic renewals? Did you upgrade through the website directly or through the app store on a mobile device perhaps?

 

As for your support options, you can have a look here. 

 

Let me know more and we'll take it from there. 

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