Forum Discussion

effie pappas's avatar
effie pappas
New member | Level 1
6 days ago

Paid for Dropbox Plus but my account hasn't been upgraded.

What should i do when dropbox has charged my account to upgrade to dropbox plus but keeps my account to dropbox basic, which doesn't allow me to contact subscription billing to ask them. Any help would be much appreciated. Thank you! 

Billing
Payments
upgrades
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 days ago

    Hi effie pappas, thanks for bringing this to our attention.

    Are you able to see any payments on your account from this page?

    Did you originally upgrade via the Dropbox site or the mobile app? On your bank statement, were you charged by Dropbox, iTunes, or Google Play?

    If you could send me a screenshot from your account's plan page, I'd love to have a visual too.

    This will help me to assist further!

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