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scougs's avatar
scougs
Explorer | Level 3
10 months ago

Paying for a dropbox plus account but account has changed to basic

I am paying for a dropbox plus account via the App Store but my account is showing as Basic and I am now out of space.  When I try to upgrade I prevents me as I am paying for another dropbox account ...
Billing
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi scougs, thanks for bringing this to our attention.

 

Are you certain that this is the same email address as the one with the paid plan?

 

Can you check on the mobile app and site to see if the account is upgraded? Do you see any payments on this page?

 

This will help me to assist further!

  • scougs's avatar
    scougs
    Explorer | Level 3
    10 months ago

    Hi Jay

     

    Definitely the same mail address

    same problem with the mobile app but dropbox is on my mobile with this mail address under subscriptions.  Please see attached screenshot

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

      • scougs's avatar
        scougs
        Explorer | Level 3
        10 months ago

        yes.  this is an active subscription that has been in place for years - next payment is due on Feb 7th

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