We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

CMINC's avatar
CMINC
New member | Level 2
2 years ago

Quicken 5GB promo removed early

Our last recorded screenshot of dropbox storage was on Feb 7... we had 8GB of storage. 5GB came from our Quicken subscription (5GB Dropbox storage for one year).  Then on Feb 26 we noticed we were dropped to 3GB even though our Quicken doesn't renew until April 30, 2023.  Why is Dropbox not honoring the promotion for the full year?  Or is this a glitch that can be fixed?  

  • Thank you for the quick reply! 

    The events link was helpful as I can see the exact date we lost space. And your other comment had me considering the possibility that perhaps our renewal last year included two bonus months. (??) Seems that would be the only way we could have redeemed a 12-month coupon code that expires two months prior to renewal. We'll see in April.  Either way, thank you! 

    • CMINC's avatar
      CMINC
      New member | Level 2

      Thank you for the quick reply! 

      The events link was helpful as I can see the exact date we lost space. And your other comment had me considering the possibility that perhaps our renewal last year included two bonus months. (??) Seems that would be the only way we could have redeemed a 12-month coupon code that expires two months prior to renewal. We'll see in April.  Either way, thank you! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!